Terms & Conditions
All orders through By Philippa Davies are subject to the following terms and conditions and they do not affect the statutory rights of any customer.
Orders
All products purchased online are subject to availability. We will endeavour to ensure stock availability on limited edition products is updated at all times, however in the case of an error we are not liable and you will be informed as soon as possible and offered a refund or an alternative option. If you have ordered your artwork framed it will be as seen on the website, some artwork show alternative frames and you can specify which option you prefer in the notes on checkout.
Once an order has been placed it is deemed as binding subject to your rights of cancellation.
All products offered for sale through our website are priced in pound sterling (GBP/£) and are inclusive of VAT when applicable.
Upon placing an order, you will be sent an acknowledgement email, shortly followed by your receipt and information about your estimated delivery.
It is your responsibility to check all details of the product are suitable for you. You are also responsible for ensuring the accuracy of the details you provide.
Payment
When you place an order, you consent to payment being charged to your debit or credit card and payment is taken in full.
We reserve the right to change prices up until the time an order has been processed and every effort is made to ensure our prices are correct. However, if we do discover an error and you have ordered we will inform you as soon as possible and give you the option to pay the correct price or cancel the order and receive a refund.
For our trade customers payment terms are strictly 30 days from receipt of the products.
Liability
Upon delivery, please check your order very carefully and report any problems immediately. All claims for damages need to be reported within 48 hours of the delivery date. If the product you have received is damaged or we have made a mistake with your order we will of course repair or replace it as soon as possible. We will arrange for the courier to pick up the product.
Products are not available to return if they are unsuitable due to the bespoke nature of the product.
If your order is going into storage after delivery which may affect the product we will not be held liable for any defects.
Delivery
Delivery prices will be available to you at the checkout upon placing your order and estimated delivery time/s will also be stipulated at that point. We will use all reasonable efforts to ensure that the Products are delivered within the estimated timeframe but shall not have any liability if the Products are delivered later. You will be notified as soon as we become aware of circumstances that may cause substantial delay. The Products will be sent as set out in the Order Form.
The estimated delivery time may vary depending on your location, however current delivery times are estimated to be between 10 and 14 days.
A signature will be required on delivery and the risk of the goods shall pass to you upon delivery. Most couriers we use cannot provide an estimated delivery time or the option of a morning/afternoon delivery slot, therefore delivery will be anytime usually between 9-5pm.
If your delivery hasn’t arrived before 6pm on the scheduled day of delivery please contact us and we will contact the courier to see why
Cancellation & Returns
The Products are made specifically for you as the Customer upon order, therefore, once an order is placed, it cannot be changed or cancelled unless otherwise set out in the Order Form. If the Customer discovers any defect, such as damage to the delivered Products, errors in the number or quantity of the delivered Products or lack of quality of the delivered Product not caused by lack of quality of the User Content, the Customer must, in order to avail itself the rights provided for below, notify By Philippa Davies within 3 days after receipt of the Product. The Customer may be requested to provide photographic or other documentary
evidence of the existence of a defective Product.
We ask that you check all details of the art you wish to purchase at the prior to order. All of our art products are made specifically to your specifications on order, therefore we are unable to accept any returns unless your order is proven to be incorrect or damaged on delivery, at the fault of the printer or courier. We ask that you carefully check your product when it arrives with you, and report any damages or incorrect orders to us within the first 48 hours following delivery. We are unable to action any appropriate changes, if you don’t contact us within 48 hours.
If the Customer can substantiate, the defect, and the defect is not due to the carrier of a non-tracked delivery, force majeure or other circumstances outside By Philippa Davies or the Courier Service’s control, then Gelato will, at its option, either provide the Customer with a reprint of the order to the extent required to remedy the defect or offer the Customer a refund for the defective Products. The remedies provided for above are the Customer’s sole remedies for any defective Product, and exclude, to the fullest extent permitted by law, any other remedy available to the Customer by law.
We ask that you check all details of the art you wish to purchase at the prior to order. All of our art products are made specifically to your specifications on order, therefore we are unable to accept any returns unless your order is proven to be incorrect or damaged on delivery, at the fault of the printer or courier. We ask that you carefully check your product when it arrives with you, and report any damages or incorrect orders to us within the first 48 hours following delivery. We are unable to action any appropriate changes, if you don’t contact us within 48 hours.
Website
Information and products on the website are subject to change without notice. We are confident in accurately creating the best representation of any products available however they may vary slightly in colour from the images on the website.
Security
When you order with us you will be asked for certain information about yourself such as name, contact details and debit or credit card details.
Your information will be used to contact you for our own purposes. Your payment details are captured by a secure server off-site. All information is collected lawfully and in accordance with the EU General Data Protection Regulation (GDPR).
The information you provide, not including debit or credit card details, will be stored on computer and used by us to fulfil your order and provide the best customer service. You are entitled to see and change the information held about you to ensure they are accurate. We will use this information to provide you with exclusive news and advance notification of new products by email. You may choose not to receive this information by unsubscribing or contacting us.
Your security and privacy is paramount, we will not disclose any of your details to third parties. We have security measures to protect your information from unauthorised persons.
Intellectual Property & Licensing
No material on this website can be copied or stored for anything other than personal use and cannot be modified in any way.
All of the images and art work on this website are copyright of Philippa Davies. We will consider granting individuals or businesses an image for commercial use but please contact us first.
Client Complaints
Client satisfaction is everything to us but sometimes things don’t go as expected and we would need to know why so we can do everything we can to resolve it in the best way possible.
If you are unhappy with any of our service or products, please tell us about it. The easiest way to do this is to call company director Philippa Davies on (+44) 07794604538 or email us at [email protected] and we will try to resolve any complaint immediately to meet our company and client’s expectations.
Contact Address & Company Details
By Philippa Davies
4 Meifod
Henllan
Denbighshire
LL16 5AL
Director: Philippa Davies
7794604538 | [email protected]
